Frequently Asked Questions

Reliable Answers to Our Most Common Questions

Our company is committed to your complete satisfaction, which is why we strive to offer the most consistent, reliable, and affordable house cleaning services around. Our team of experienced professionals has taken the time to answer some of our most frequently asked questions for your convenience.

GETTING STARTED

Once you book your first service, a May United Cleaning account is automatically created for you. To set up your account, click the “Sign in” link in your email confirmation, from there you’ll choose your password and you are ready to go. Alternatively you can create and log into your account at this link https://mayunitedcleaning.launch27.com/login

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc.  We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible.  Alternatively, we can use green products if you would prefer.  Please let us know if you would prefer green cleaning services so we can plan for this.

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

MANAGE YOUR ACCOUNT

Visit our customer page at https://mayunitedcleaning.launch27.com/login

Simply go to our booking form and schedule your appointment online. Alternatively you can give us a call if there are any issues at all.

TRUST & SAFETY

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a May United certified cleaner.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it.  That’s our promise to you!

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security.  Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).  Rest assured we take security very very seriously.

Yes they do.  We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If you’re not content with your cleaning, we will come out and re-clean (within a 2 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 24 hours). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.

PRICING & POLICIES

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking.  Your final price will automatically change to reflect your coupon balance.  At any time you can log into your account and see the balance on any giftcards you have.

We offer tons of incentives for our clients such as discounts on reoccurring services, holidays, birthdays etc.

In most cases you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

ASK YOUR QUESTION

We look forward to helping you create and maintain a

healthy space that is comfortable and clean.

GET INSTANT PRICING & BOOK TODAY

Relax and leave the cleaning to us. We are here to help!